Every Flame Fortress Fire-Resistant Document Bag comes with a 100% money back guarantee.
If you are not satisfied with your purchase, you can return it for a full refund or an exchange. No questions asked.
Returns
- You can return your bag within 60 days of the date it was delivered to you.
- We accept returns of bags that are new or slightly used, including bags that have been opened.
- We will refund the full purchase price of the bag. There is no restocking fee.
- Returns are sent back to us by mail. You are responsible for the cost of shipping the bag back to us.
- The original shipping charges on your order are not refundable.
Exchanges
We accept exchanges within the same 60 day period. Let us know that you would like an exchange
instead of a refund when you contact us about your return.
Defective Bags
All of our bags are guaranteed to be free of manufacturing defects. If there are any issues with your bag,
we will provide a full refund or send out a replacement free of charge.
How to Return a Bag
-
First, send us an email at [email protected]
and include your order number.
- We will then reply with instructions for mailing the bag back to us.
- Once we receive the bag, we will issue your refund to your original method of payment, or send out your exchange.
If you have any questions about this return policy, please send us an email at
[email protected].
RETURN TO THE HOME PAGE